Patient Experience Audit for Clinics, Dental and Aesthetics in the UAE
Patients judge everything around the treatment.
Unannounced patient-experience assessments for clinics, dental and aesthetics practices in Dubai, Abu Dhabi and across the UAE: booking, reception, waiting, communication, billing and follow-up. We never assess clinical care.
What is assessed
| Touchpoint | What the assessor records |
|---|---|
| Booking | Phone manner, online booking, reminders, how fees are explained |
| Reception | Welcome, privacy at the desk, forms, insurance handling |
| Waiting | Waiting time, the waiting room, updates on delays |
| Consultation experience | Introductions, unhurried explanation, no pressure to buy |
| Billing | Clarity of fees and how payment is taken |
| Follow-up | After-care instructions and the follow-up call or message |
How it runs
Assessments use enquiry and booking tests and, where appropriate, consultation visits arranged so no real patient's care is affected. No patients or staff are ever photographed and no conversations are recorded.
Every observation is recorded with its time, what was expected and what was found. Each touchpoint is graded Generic, Considered, Distinct or Signature against your price and positioning, and the report lists the smallest changes that would lift it, in order of priority. Critical hygiene, safety or legal issues are reported to you at once.
Independent and confidential. We never sell a grade, we take no commission from suppliers we recommend, and we never publish our clients.
Fees are fixed before the first visit and depend on the number of visits and locations. An AED 500 booking fee secures your place.
See a sample reportQuestions
Do you assess clinical quality?
No. Clinical quality is for regulators and clinicians. We assess the patient experience around the care.
Is this suitable for aesthetics clinics?
Yes. Aesthetics patients choose and return largely on the experience around the treatment, which is exactly what is assessed.